1. Introduction
Maxenergic ("Company", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use Max IEC Gateway software and our website.
2. Information We Collect
2.1 Information You Provide
- Purchase Information: Name, email address, and payment details when you purchase a license
- Support Requests: Information you provide when contacting support
- Account Information: Email address for license management
2.2 Automatically Collected Information
- Device Information: Hardware identifier for license binding (CPU ID, motherboard serial)
- License Verification: IP address and timestamp during license checks
- Website Analytics: Standard web analytics (pages visited, browser type, etc.)
2.3 What We Do NOT Collect
- Industrial process data from your SCADA systems
- Modbus or IEC protocol traffic content
- Configuration details of your devices
- Any data points or historical values
3. How We Use Your Information
We use collected information to:
- Process license purchases and deliver license keys
- Verify and manage software licenses
- Provide technical support
- Send important product updates and security notices
- Improve our software and services
- Comply with legal obligations
4. License Verification
Max IEC Gateway periodically contacts our license server to verify license validity. This process transmits:
- License key (encrypted)
- Hardware identifier (hashed)
- Software version
- Timestamp
This information is used solely for license verification and is not shared with third parties.
5. Data Security
We implement appropriate security measures to protect your information:
- Encrypted transmission (HTTPS/TLS)
- Encrypted storage of sensitive data
- Access controls and authentication
- Regular security reviews
6. Data Retention
We retain your information for as long as necessary to:
- Provide the licensed software and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
License and purchase records are retained for a minimum of 7 years for legal and accounting purposes.
7. Third-Party Services
We use the following third-party services:
- PayPal: Payment processing (subject to PayPal's privacy policy)
- Email Provider: Transactional email delivery
- Web Hosting: Website and license server hosting
We do not sell or share your personal information with third parties for marketing purposes.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at privacy@maxenergic.com.
9. Cookies
Our website uses cookies for:
- Essential website functionality
- Analytics (anonymized)
- Session management
You can control cookies through your browser settings.
10. Children's Privacy
Our software and services are not directed to children under 16. We do not knowingly collect personal information from children.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.
13. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: